We often hear from people that notifications in Trello are noisy and complicated, which ultimately lessens their value. We want notifications to really matter, so we trimmed down the quantity and centered the system around the notification that everyone agreed mattered the most: being mentioned on a comment.
You won’t get some of the old notifications, like checklist item completes or description changes. So if you want to let someone know that something is important, mention them in a comment and they will be sure to be notified. We’ve been making notifying members easier with a more visible “mention members” button when commenting, a new reply button on comments in the activity feed, and @-style autocomplete.
So what triggers notifications now?
When subscribed to a card, you’ll get Trello notifications for…
- All comments
- Adding, changing, and upcoming due dates
- Card moves and archives
When subscribed to a list or board…
- You’ll get the same notifications listed above, but for all cards in a list or board.
- You’ll also get notifications for all newly created cards
And at any time, you’ll get notifications when…
- You are mentioned in a comment.
- You are added to a card, board, or team.
- You are mentioned in a checklist item.
- One of your boards is closed.
- When someone makes you an admin of a board or team.
Update: when we originally launched with this change, board and list subscribe worked differently and didn’t give you notifications about card details like comments and due dates. We’ve made a change based on your feedback. Now subscribing to a board or list is exactly like subscribing to all the cards in that board or list.
There’s another slight change regarding email notifications. Previously, the default was to batch notifications together and send a summary email about every hour. We did it this way because the notifications were so abundant and overwhelming. Now that there are fewer, the new default is set to instant. Combined with the ability to reply via email, we think it will allow for quicker and more seamless discussions. If you want to change your notifications setting to instant, you can do that on your settings page under “Notifications” > “Change Notification Email Frequency”.
We have a lot of respect for your time and attention. When we buzz your phone, desktop, email app, or watch, we hope it’s for something that really matters.
In a rare, behind-the-scenes moment, there’s another piece of the Trello notifications puzzle that we're working on: reminders. Currently, due date notifications arrive 24 hours before the due date. It’s not a time that works for everyone and there is no way to change it. We want to split up due date notifications into a feature called reminders. You can set a reminder independent of a due date, so that you can simply say, “give me a notification about this card at such and such time”. When you set a due date, it would automatically set a reminder, but it will be editable. Reminders will be per-member. Setting a due date will add a reminder for everyone on the card, but they will be able to change or remove their own reminders. Warning, though: the details of this may change and we don’t have a timeline for the release. Let us know what you think on the Trello Development board!
Good or bad, we’d love to hear your thoughts. Find us on Twitter (@trello)!